Car Body Shop: Nationwide Crash Repair Centres Ltd - Walsall

My car was involved in an accident with third party going into the back of my car, my insurers said nationwide crash repair centre would be repairing my car. My crash happened on the 15th dec 07 and my car wasn't seen until the 28th dec blaming christmas rush. It was then said that only an estimate that was given (but not told to me but my insurers) and my car will have to be dropped off at the crash repair centre on the 4th of jan 08, in the mean time Albany assistance car hire company couldn't have been more helpful by giving me a courtesy car and delivering it to my work address. Nationwide continued to have my car for over 2 weeks, and every time I called them to ask if it is done yet, replied, it will be done by tonight or tomorrow morning, however everytime I called the next day to check its actually done before I commute from my work in newport to bristol to pick the car up, I was told it was still not ready and will be done by the following day. Like this I was fobbed off for another week, apparently natiowide couldn't get hold of the rear bumper that was to be fitted as every bumper that was ordered turned out to be the wrong colour even once painted and was not the right fit and they couldn't give me the car back because the peugeot quality check guys kept failing the car. Eventually after giving my car in on the 4th of jan 08, I had it returned to my home address on the 24th Jan with the bumper the wrong colour and shoddily fitted onto my car with gaps in the middle which was visibly seen, the driver who delivered my car ruined my interior by covering it in mud which I would have to take time out personally and get it valeted- which I would also have to pay for. And they also removed the jack from underneath my car and failed to fit it back in and just plonked it in my boot. When I tried to argue with this work, nationwide apologised and said that they have now ordered another bumper from peugeot dealers but don't know how long it would take to come, in the mean time I am to carry on driving this car around and they would wash the car inside and out when they have it taken in again to replace the bumper and fit the jack back into the car. I tried to keep the hire car and get nationwide to take my car back saying I am not happy with this, but they said as my car is driveable I am not able to keep the hire car and would have to return it as they will terminate my insurance on it and I would have to drive my car until they recall it back to have the proper bumper put on it.. which may I add they have no idea when that shall be and promised it would a half day job to refit the bumper the next time they have it back in. I am absolutely disgusted with this and cannot fight my insurers to put it right as my insurance company since has changed hands as Diamond insurance quoted me a renewal price with an extra £100 due to the accident so I decided to not renew with them and go with cheaper insurers. ...